Shipping & Returns

Shipping and Returns Policy

All Of Our Products Are 100% Original and Authentic Guaranteed.

Please note, we do not accept returns for cosmetics, Perfumes and skincare items due to health reasons, please make your selections carefully.

We do our best to ship all orders within 48 hours of receipt, given stock availability. We do our best to constantly update our inventory but, if an item becomes back ordered after you order it, you will be notified via email or phone. If you are in a hurry for your item(s) or need by a certain date, please select 2 DAY AIR Shipping

* shipping is applicable to US based residents in the 48 contiguous states only no Alaska, Hawaii or Puerto Rico. If return or exchange of items shipping charges will apply and be deducted from your alextrading09.com ,. Credit..

If you return an item and received free shipping, then you are responsible for not only the return charges to get the item back to us, but we will deduct the original amount that we paid for the item to get to you from your alextrading09.com., credit. If you want to know what the original amount of shipping was, just call us or email us and we will be happy to tell you. We strongly recommend that you insure the item(s) as we are not responsible for lost or stolen items.

All non-backordered orders will be shipped within 48 hours of processing. All in stock overnight placed before 12:00 P.M. E.T. will be shipped same day. All in stock overnight orders placed on the same day if possible, otherwise they will be shipped the next business day. If there is a delay, we will notify you by phone or email.

From time to time products may be unavailable and back ordered from the manufacturer. We will do our best to notify you in a timely matter of product availability.

If one product in a multiple product order is unavailable at time of purchase we will notify you of any shipping charge changes via email or phone.

We do our best to accommodate as many orders throughout the day as possible, but we cannot guarantee any order shipping placed after 12PM Eastern. Express & Next Day delivery orders received after 12pm EST may be sent out the following business day. Please note, for orders placed after noon on Fridays may be shipped out the following Monday or Tuesday.

Delivery times are estimates. All shipping times are based on business days; None of our delivery methods deliver products on Saturday or Sunday. If you have a special request please call or email and we will try and accommodate your request.

Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.

RETURN POLICY

No Returns all sales are final

If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).

We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim on insured Deliveries. if not insured you will be the only one responsible for damage or lost of your product.

If you are not satisfied with your item, you may return it to us within a period of 30 days. Original Shipping cost that we pay “not the flat advertised” is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owner’s manual. Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RMA number.

There will be a 50% restocking fee on non-damaged items that are returned in damaged package.

If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee.

ALL RETURNS WILL REQUIRE A RMA NUMBER. A 50% RESTOCKING FEE WILL BE APPLIED IF AN ITEM IS RETURNED .

numbers can be requested through email. Simply click on the CONTACT US link to create a ticket and please make sure to include your order number and a clear description of why you need to return the item.

International Shipments

Our Company don't ship International only USA

ADDITIONAL TERMS WHICH APPLIES FOR FRAGRANCE ITEMS

Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.

Packaging: We have taken additional precautions to ensure the product is shipped safely and arrives to the customer undamaged.

Returns: Due to the extremely low price of this product, we do not accept returns.

Damage, DOA and missing parts: If a product arrives damaged or DOA, you must contact us immediately. We will determine if the product needs to be replaced or if a replacement part needs to be sent out. If the product needs to be replaced, you will need ship the product back to us and we will send you a replacement item via UPS Ground service.

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